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Cant reset password

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Gago

18 Apr, 2012 12:22 PM

when y ask to reset password, i get the email link, when i hit it, y reach airebrakre beta, please login.
never get the chance to reset the password. this is the link comes with the email
http://eventioz.airbrake.io/users/75202/password/edit?auth_token=c3...
attach the screenshot of the web i reach when i hit it.

  1. Support Staff 2 Posted by Stu on 19 Apr, 2012 10:25 PM

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    Hey Gago,

    Ah, a beta bug. We are switching beta to production which will eliminate all of these silly bugs. In the meantime I can change your password to a generic word that you can login with and change inside the site?

    Cheers

    Stu

  2. 3 Posted by Gago on 20 Apr, 2012 03:07 AM

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    2012/4/19 Stuart Chaney
    <[email blocked]>:

  3. Support Staff 4 Posted by Morgan on 23 Apr, 2012 05:33 PM

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    Hi Gago,

    I saw this ticket and just wanted to check in on you.
    Did you still need help on this issue or has it been resolved?

    Morgan

  4. 5 Posted by Gago on 23 Apr, 2012 05:45 PM

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    2012/4/23 Morgan
    <[email blocked]>:

  5. Support Staff 6 Posted by Morgan on 23 Apr, 2012 06:00 PM

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    Hi Gago,

    Did you still need a password reset then?
    if so I can do that for you and send you the new password via email.

    Morgan

  6. 7 Posted by Gago on 23 Apr, 2012 06:03 PM

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    2012/4/23 Morgan
    <[email blocked]>:

  7. 8 Posted by Matt on 24 Apr, 2012 12:24 PM

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    Hi,

    I cannot even get to the page where I request my password to be reset, could you do this manually for me too please?

  8. Support Staff 9 Posted by Morgan on 24 Apr, 2012 06:45 PM

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    Hi Matt,

    If you want to reset your password
    You have to enter your subdomain in front of airbrake.io/login e.g.
    myAppName.airbrake.io/login
    Then you should see a forgot link near the password field.
    Let me know if this does not help you out!

    Morgan

  9. 10 Posted by Ryan on 15 Feb, 2013 11:43 PM

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    Hello, we are currently revisiting tickets that seem that have been resolved. If you have any further questions let us know. Send an Email to
    [email blocked].

    Thanks,
    Ryan

  10. Ryan closed this discussion on 15 Feb, 2013 11:43 PM.

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