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No substitution of AIRBRAKE ERROR in 500.html template

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Jeff Doyle

01 May, 2012 11:28 AM

In my rails app, I have an html comment with AIRBRAKE ERROR which used to be substituted with error info.

Specifically, following the documentation, I have set:

config.user_information = "We've assigned this error the tracking number: {{ error_id }}."

This stopped working recently - is this feature still supported?

1. 2 Posted by Jeff Doyle on 01 May, 2012 11:50 AM

   

   This is on Heroku

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2. Support Staff 3 Posted by Morgan on 03 May, 2012 04:03 AM

   

   Hi Jeff,

   So Sorry about the late response!
   We will look into this issue for you!
   Have you started a support ticket on heroku as well?

   Thank you for your patience!
   Morgan

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3. 4 Posted by Jeff Doyle on 03 May, 2012 09:23 AM

   

   I have not - I was assuming it was a transient issue related to your recent upgrade.Or some dumb thing on my part. I only noticed it after switching (belatedly) from hoptoad. (Which incidentally I didn't realize I was using instead of airbrake because it was branded and labelled as airbrake on the heroku GUI.)

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4. Support Staff 5 Posted by Morgan on 18 May, 2012 06:24 PM

   

   Hi Jeff,
   So sorry about the late response.
   Please make sure that you have
   config.host = 'api.airbrake.io'
   and that your notifier version is up to date.

   This should point your app to the right host and resolve your issue
   Also there more options to put into your config block that you may like to know about.

   Please let me know if this does not solve your issue!

   From,
   Morgan

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5. Morgan closed this discussion on 18 May, 2012 06:24 PM.

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