Errors are not showing up

bromanko's Avatar

bromanko

13 Jun, 2012 03:51 PM

I cannot get errors to show up on my account. I have tried to simulate errors and send them via the API and they never appear in the console. In addition, none of our team receives emails for the errors. Not sure what's up.

  1. Support Staff 2 Posted by Morgan on 14 Jun, 2012 11:13 PM

    Morgan's Avatar

    Hello Bromanko,

    Thank you for raising this issue with us, I apologize for you not getting your errors. I have done some checking on you account. For which apps does this problem occur?
    Please make sure your Notifiers are up to date! updating them may solve the problem.

    From,
    Morgan

  2. Support Staff 3 Posted by Morgan on 15 Jun, 2012 12:11 AM

    Morgan's Avatar

    Hello Bromanko,

    May I log into your account to simulate an exception?
    Please let me know!

    From,
    Morgan

  3. 4 Posted by bromanko on 15 Jun, 2012 01:30 AM

    bromanko's Avatar

    Definitely. What do you need?

    Sent from my mobile.

  4. Support Staff 5 Posted by Morgan on 18 Jun, 2012 12:17 AM

    Morgan's Avatar

    Hello Bromanko,

    Please make sure you are using the latest iOS notifier. your's could be pointing at an old endpoint.
    What version are you on now? Please let me know as this could be the problem.
    You can get the most current release by visiting the iOS notifier's github page. The next step after that is submitting to the apple store again. I know that can take a bit.

    From,
    Morgan

  5. Morgan closed this discussion on 18 Jun, 2012 12:17 AM.

  6. Morgan re-opened this discussion on 18 Jun, 2012 12:17 AM

  7. 6 Posted by bromanko on 18 Jun, 2012 12:56 PM

    bromanko's Avatar

    Morgan,

    That project was somehow corrupt on your end. I created a brand new project and used the new API key with our existing iOS code. This project reports problems correctly. I've requested a delete on the old project and will just use this new one.

    Brian

    On Sunday, June 17, 2012 at 7:20 PM, Morgan wrote:

  8. Support Staff 7 Posted by Morgan on 18 Jun, 2012 05:01 PM

    Morgan's Avatar

    Hello Brian,

    Quite strange, something must have gone wrong in the app setup. I am glad you found a solution and are getting errors now. Please let me know if you need anything else or have any good ideas that would improve the AirBrake Service.

    From,
    Morgan

  9. Morgan closed this discussion on 18 Jun, 2012 05:01 PM.

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