Unable to search Lighthouse tickets

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goodreads

02 Jul, 2012 11:32 PM

Searching Lighthouse tickets has been broken for days now. I can create tickets from Airbrake, but searching existing tickets always results in a full page refresh and this error message:

Search results

We're sorry, but there was an issue contacting Lighthouse. We have been informed of the problem.
  1. Support Staff 2 Posted by Morgan on 03 Jul, 2012 11:45 PM

    Morgan's Avatar

    Hello Goodreads,

    Thank you for raising this issue with us. From looking through the code I think this problem may become resolved by reconfiguring your lighthouse settings. Just remove update and re-add your lighthouse integration information. Please let me know if you still have issues after that!

    From,
    Morgan

  2. 3 Posted by William Cline on 05 Jul, 2012 04:49 PM

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    Morgan,

    I visited the "Lighthouse integration" tab of my Airbrake settings page, cleared all the form values, then clicked "Save". I then returned to the form, entered the same values as before, and clicked "Save" again. No luck — the situation is the same as before.

    William Cline
    Goodreads

  3. Support Staff 4 Posted by Morgan on 06 Jul, 2012 12:19 AM

    Morgan's Avatar

    Hello William,

    I have looked further into this issue today. However I was not able to make any progress. I have consulted the development team on this, I believe they can help out with a fix and to get to the bottom of this.

    From,
    Morgan

  4. 5 Posted by goodreads on 18 Jul, 2012 12:55 AM

    goodreads's Avatar

    I have consulted the development team on this, I believe they can help out with a fix and to get to the bottom of this.

    Any updates?

    Another Lighthouse integration problem: the icon indicating that an error has an associated Lighthouse ticket is broken. Screenshot attached.

  5. Support Staff 6 Posted by Morgan on 20 Jul, 2012 05:20 PM

    Morgan's Avatar

    Hello William,

    Thank you for all of the information.
    I am bumping the development team again on this one.
    Thank you for your patience on this, I am sorry it has taken so long for a fix.

    From,
    Morgan

  6. 7 Posted by MyASICS Dev on 28 Aug, 2012 02:24 AM

    MyASICS Dev's Avatar

    We have this problem too. very annoying. Seems it should send a json request but was a html request ?

  7. Support Staff 8 Posted by Morgan on 29 Aug, 2012 08:41 PM

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    Hello,

    Thank you for bringing this to light. I have re-pinged the development team for a solution on this one. Thank you for your patience, I apologize for the hassle!

    From,
    Morgan

  8. 9 Posted by Jon Lim on 20 Sep, 2012 02:32 PM

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    Any news on this Morgan? There seem to be little movement on this problem.

  9. Support Staff 10 Posted by Morgan on 23 Sep, 2012 11:15 PM

    Morgan's Avatar

    Hi Jon,

    Thank you for the bump on this one. I have emailed the development team on this issue. We appreciate the feedback and look forward to fixing this issue soon.
    Thank you for your patience!

    From,
    Morgan

  10. Support Staff 11 Posted by Morgan on 26 Sep, 2012 10:01 PM

    Morgan's Avatar

    Hello,

    Thank you all for your patience on this issue!
    We have fixed lighthouse and will be pushing to production later this evening!
    Please let us know if The lighthouse integration gives you any more issues!
    Have a great Week!

    From,
    Morgan

  11. Morgan closed this discussion on 26 Sep, 2012 10:01 PM.

  12. MyASICS Dev re-opened this discussion on 28 Sep, 2012 01:23 AM

  13. 12 Posted by MyASICS Dev on 28 Sep, 2012 01:23 AM

    MyASICS Dev's Avatar

    still not work.. even the ui back to normal.

  14. 13 Posted by MyASICS Dev on 28 Sep, 2012 01:24 AM

    MyASICS Dev's Avatar

    still not work.

  15. Support Staff 14 Posted by Morgan on 30 Sep, 2012 12:21 AM

    Morgan's Avatar

    Hello,

    Thank you for letting us know!
    The dev team has pushed some more fixes for the lighthouse integration.
    Can you please verify that it still does not function correctly?
    I appreciate the feedback, please let me know when you can!

    From,
    Morgan

  16. 15 Posted by Ryan on 18 Feb, 2013 07:39 PM

    Ryan's Avatar

    Hello, we are currently revisiting tickets that seem that have been resolved. If you have any further questions let us know. Send an Email to
    [email blocked].

    Thanks,
    Ryan

  17. Ryan closed this discussion on 18 Feb, 2013 07:39 PM.

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