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What triggers a notification email being sent

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Eric Marthinsen

27 Jan, 2009 05:21 AM

Hello. I'm wondering what you consider to be a new error that would trigger an email notification. Specifically, if I mark a error as resolved, but another error comes in of the same variety, will it silently hide that error or email me a new notification so I know the issue has not, in fact, been resolved?

Regards, Eric

1. 2 Posted by Matt Jankowski on 29 Jan, 2009 05:48 PM

   

   Hey Eric,

   See here -- http://hoptoad.tenderapp.com/faqs/troubleshooting-2/new-error-emails

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2. Matt Jankowski closed this discussion on 29 Jan, 2009 05:48 PM.

3. Eric Marthinsen re-opened this discussion on 30 Jan, 2009 11:40 PM

4. 3 Posted by Eric Marthinsen on 30 Jan, 2009 11:40 PM

   

   This answers how you determine if an error is new, but I'm wondering what happens if I mark an error as resolved and then an occurrence of an existing error comes in. I'm worried that I'll think something is resolved, but the error reports keep rolling in.

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5. 4 Posted by Matt Jankowski on 01 Feb, 2009 12:02 AM

   

   I believe we "unresolve" errors when they re-occur based on the uniqueness requirements. Let me know if you're not seeing that behavior in your account.

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6. Matt Jankowski closed this discussion on 01 Feb, 2009 12:02 AM.

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