Email notification didn't work last night
We had a production exception last night around 8pm CST. It did get logged in airbrake app properly but not email was sent out. The exception ID is https://nym.airbrakeapp.com/errors/14659341.
On your status site, there is mention of email service being down after sendgrid upgrade. This was 2 days ago and was posted as fixed. However, we are still seeing this issue. Please look into it.
Thanks.
Comments are currently closed for this discussion. You can start a new one.
Support Staff 2 Posted by benarent on 23 Sep, 2011 03:21 AM
Hi,
Our email is working fine. Can you please give me your email adress and I will check with SendGrid.
Ben
3 Posted by Sharad Jain on 23 Sep, 2011 04:14 AM
[email blocked]
Thanks.
Support Staff 4 Posted by benarent on 23 Sep, 2011 07:17 PM
I checked with sendgrid, It looks like we have delivered emails yesterday. I would recommend checking your junk mail. I'll raise a ticket.. it could be something in the app.
Ben
http://cl.ly/0w2f3g460w34111F0A2Q
5 Posted by Sharad Jain on 23 Sep, 2011 11:31 PM
Ben,
The email didn't go in junk email. I also ran "rake hoptoad:test" to
verify that test exception email comes, which it did without first going
to junk folder. This is the first time, that I know of, where airbrake
registered event and didn't send email. I will keep a watch and let you
know, if I find anything else suspicious.
Keep up the great work!
Thanks.
-sharad
Support Staff 6 Posted by benarent on 30 Sep, 2011 01:09 AM
Hi sharad, I have raised a ticket internally. Will leave this ticket open until we fix the solution.
Ben
Support Staff 7 Posted by benarent on 05 Oct, 2011 12:30 AM
Hi Sharad,
I'm closing this ticket, as it looks like you're receiving emails. http://cl.ly/2x1g2s2C1y1l382O2H2b If you're still having problems, please reply to open this ticket.
benarent closed this discussion on 05 Oct, 2011 12:30 AM.