From our terms of service which all customers have agreed to...
The Service is billed in advance on a monthly basis and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.
If you have questions about this policy, you can contact us. We're committed to providing a fairly priced service and treating all paying customers with the same policies, without exception.